The services described in these Terms and Conditions are provided by All The Good Things – Marla Katerina Fritz, a sole proprietorship established in Switzerland and operating under the trading name "Superdogs Lugano".

Any reference to "Superdogs Lugano" in these Terms and Conditions, on the website, in promotional materials, communications, registration forms, invoices, or any other documentation relating to the services provided shall be understood as a reference to All The Good Things – Marla Katerina Fritz.

These Terms and Conditions govern the use of services provided by Superdogs Lugano, including but not limited to dog daycare, dog walking, home visits, transportation, hiking activities, grooming support services, and other dog care services.

By registering a dog, booking a service, or using any service provided by Superdogs Lugano, the owner acknowledges that they have read, understood, and accepted these Terms and Conditions.

1. General Information
Superdogs Lugano provides dog care services with the objective of maintaining a safe, controlled, and positive environment for all dogs. While Superdogs Lugano operates with care, diligence, and responsibility, the owner acknowledges and accepts that the handling and supervision of animals involves inherent and unpredictable risks, including but not limited to scratches, bites, falls, collisions, conflicts between dogs, stress, diarrhea, vomiting, loss of appetite, agitation, fatigue, escape, injuries, illness, heatstroke, allergic reactions, transportation-related incidents, and other unforeseen situations resulting from the behavior of the dog or other animals.
2. Dog Registration
Prior to using any service, the owner must complete the Superdogs Lugano registration form accurately, truthfully, and in full. The owner is responsible for the accuracy of all information provided, including but not limited to information regarding health, vaccinations, behavior, fears, allergies, medications, aggression, previous bite incidents, escape tendencies, separation anxiety, reactivity, digestive issues, and any other relevant information. Superdogs Lugano shall not be held responsible for consequences arising from incomplete, inaccurate, omitted, misleading, or outdated information provided by the owner. The owner agrees to promptly communicate any changes regarding the dog's health, behavior, diet, medication, vaccination status, or special needs.
3. Health and Vaccination Requirements
The dog must be in good health, appropriately vaccinated, and fit to participate in the requested activities. Superdogs Lugano reserves the right to request proof of current vaccinations and/or veterinary records at any time. The dog must not exhibit signs of contagious illness, including but not limited to coughing, fever, vomiting, diarrhea, nasal or eye discharge, parasites, open wounds, skin infections, visible lameness, or any condition that may endanger other dogs, people, or the dog itself. Superdogs Lugano reserves the right to refuse, suspend, or terminate services if the dog displays suspicious symptoms, inadequate hygiene, parasites, illness, or behaviors deemed incompatible with the requested service. Any costs, losses, or consequences resulting from undisclosed illnesses, parasites, or medical conditions shall remain the sole responsibility of the owner. The owner is solely responsible for maintaining current vaccinations, booster vaccinations, and preventative veterinary care as recommended by their veterinarian. Superdogs Lugano reserves the right to request veterinary documentation, health certificates, or proof of vaccinations whenever deemed necessary.
3A. Microchip and Identification
The owner confirms that the dog is properly identified by means of a microchip in accordance with applicable regulations and that all registration information held by the relevant authorities is current and accurate. The owner is responsible for maintaining up-to-date contact information associated with the dog's microchip. Superdogs Lugano shall not be liable for any consequences arising from incomplete, inaccurate, or outdated identification records.
4. Dog Behaviour
The owner confirms that all relevant behavioral information regarding the dog has been disclosed accurately and completely, including but not limited to aggression, reactivity, anxiety, fear, escape tendencies, destructive behavior, resource guarding, difficulties with other dogs, difficulties with people or children, and reactions to noises, bicycles, vehicles, scooters, or other stimuli. Superdogs Lugano reserves the right to refuse, suspend, or terminate any service at any time if the dog's behavior is considered unsafe, unmanageable, excessively stressful for the dog, or incompatible with other dogs, staff members, or the environment. The owner remains responsible for any damage, injury, expense, loss, or consequence caused by their dog to people, animals, property, vehicles, premises, equipment, or third parties.
5. Assessment, Trial Period and Compatibility
For daycare services and group activities, Superdogs Lugano may require an introductory meeting, trial day, or adjustment period. Acceptance into any service is not automatic. Superdogs Lugano reserves the right to assess the compatibility of the dog with the environment, other dogs, and the requested service. Not all dogs are suitable for daycare, group walks, or hiking activities. The final decision regarding suitability rests solely with Superdogs Lugano.
5A. No Guarantee of Continued Acceptance
Successful completion of a trial day, introductory period, or previous participation in services does not guarantee future acceptance of the dog. Superdogs Lugano reserves the right to reassess a dog's suitability for participation in its services at any time, without entitlement to any refund, whether partial or full.
6. Dog Daycare
During daycare services, dogs may participate in supervised play, rest periods, enrichment activities, walks, positive training exercises, and social interactions. The owner understands that even under supervision, interactions between dogs involve natural risks, including scratches, minor bites, collisions, falls, stress, overexcitement, fatigue, sudden conflicts, and other unforeseen events. Superdogs Lugano will take reasonable measures to prevent unsafe situations but cannot guarantee the complete absence of accidents, illness, injuries, or behavioral reactions. The owner further understands that following daycare participation, some dogs may experience temporary fatigue, excitement, increased thirst, increased appetite, soft stools, diarrhea, vomiting, temporary loss of appetite, or temporary behavioral changes resulting from activity, stimulation, emotional excitement, positive stress, or changes in routine. In the event of significant, persistent, or concerning symptoms, the owner is responsible for consulting their veterinarian. Owners acknowledge that group activities involve inherent risks and that minor scratches, superficial abrasions, dirt, wet fur, normal wear of collars or harnesses, and other minor consequences of everyday canine activities may occur even under appropriate supervision.
6A. Private Overnight Boarding
Superdogs Lugano offers private overnight boarding in a home environment. Dogs stay as members of the household and receive personalised care, individual attention, regular exercise, supervision and a comfortable place to rest throughout their stay. The Owner understands and accepts that, although Superdogs Lugano takes all reasonable precautions to ensure the safety and well-being of every dog, overnight boarding involves inherent and unpredictable risks, including but not limited to illness, injury, stress, anxiety, digestive upset, interactions with other dogs, environmental hazards, escape attempts, unforeseen medical conditions, and other circumstances beyond the reasonable control of Superdogs Lugano. Superdogs Lugano will provide supervision throughout the dog's stay whenever reasonably possible. However, the Owner acknowledges that continuous physical observation every second of the day and night cannot be guaranteed.
Drop-off & Collection Times
Drop-off and collection appointments must take place during the agreed time window. The overnight boarding fee includes collection of the dog up to 13:00 on the agreed departure date. Collection between 13:00 and 18:00 will be charged as one Half-Day Daycare, according to the current Superdogs Lugano price list. Collection after 18:00 will be charged as one Full-Day Daycare, according to the current Superdogs Lugano price list. Dogs must be collected no later than 23:00 on the agreed departure date. If a dog remains in the care of Superdogs Lugano after 23:00, an additional overnight boarding fee will automatically apply for each additional night, regardless of the reason for the delayed collection. Any extension of the stay is subject to availability and cannot be guaranteed. The applicable daycare or overnight boarding charges shall be applied automatically whenever the dog is collected outside the agreed collection time, without requiring any additional agreement between the parties. Repeated delays or changes to agreed drop-off or collection times may result in additional charges or refusal of future bookings.
Food & Supplies
The Owner must provide sufficient food for the entire stay together with written feeding instructions, where applicable. If insufficient food is provided or the Owner forgets to bring food, Superdogs Lugano may, at its sole discretion, use suitable alternative food or purchase the necessary food to ensure the dog's well-being. Any food purchased on behalf of the Owner shall be charged to the Owner. The Owner must inform Superdogs Lugano in writing of any allergies, intolerances, dietary restrictions or special nutritional requirements before the boarding begins. Unless otherwise instructed in writing, Superdogs Lugano may provide suitable treats during the stay.
Personal Belongings
Owners are welcome to provide a blanket, bed, toy or another familiar item to help the dog settle comfortably. While every reasonable care will be taken, Superdogs Lugano shall not be responsible for the loss of, damage to, chewing of, staining of or normal wear and tear to any personal belongings brought with the dog.
Exercise & Socialisation
During their stay, dogs may participate in private walks, enrichment activities, play sessions, rest periods and socialisation opportunities where considered appropriate. Superdogs Lugano reserves the right to modify activities, separate dogs or adjust the daily routine whenever deemed necessary for the safety, health, welfare or compatibility of the dogs.
Health During Boarding
Should a dog develop signs of illness, injury or any condition requiring attention during the stay, Superdogs Lugano may isolate the dog, seek veterinary advice or terminate the boarding where reasonably necessary. Any veterinary treatment, medication, transport, emergency care or additional costs arising during the boarding shall remain the sole responsibility of the Owner.
Early Collection
If Superdogs Lugano determines, at its sole discretion, that a dog is no longer suitable to continue the boarding due to behavioural, medical, welfare or safety reasons, the Owner agrees to collect the dog immediately upon request. If the Owner is unable to do so within a reasonable period, Superdogs Lugano may arrange alternative transport at the Owner's expense. The early termination of a boarding stay shall not entitle the Owner to any refund, whether partial or full.
Extension of Stay
If the Owner is unable to collect the dog on the agreed departure date, the Owner must notify Superdogs Lugano as soon as reasonably possible. Any extension of the boarding stay is subject to availability and cannot be guaranteed. Each additional overnight stay shall be charged according to the current Superdogs Lugano boarding rates.
Private Boarding
Superdogs Lugano offers a limited-capacity private boarding service. Acceptance of any boarding request is entirely at the sole discretion of Superdogs Lugano. Previous boarding stays, trial stays or prior acceptance do not guarantee future availability or acceptance. Superdogs Lugano reserves the right to refuse or decline any boarding request where it believes that doing so is in the best interests of the dog, other dogs, its staff, or the safe operation of its services.
7. Home-Based Dog Walking
For home-based walking services, the owner authorizes Superdogs Lugano to collect the dog from the agreed location and provide the booked walking service. The owner must provide a suitable collar or harness and a secure leash in good condition. Superdogs Lugano reserves the right to refuse the service if the equipment provided is considered unsafe. During walks, natural risks may occur, including but not limited to encounters with other dogs, people, bicycles, traffic, sudden noises, falls, slips, accidental ingestion of substances, insect bites, allergic reactions, escape attempts, attacks by other animals, injuries, or adverse weather conditions. Superdogs Lugano will exercise reasonable care but cannot guarantee complete control over external or unforeseeable circumstances.
7A. Access to the Owner's Property
Where the owner provides keys, access codes, badges, remote controls, or any other means of access to the property, the owner authorizes Superdogs Lugano to enter the premises solely for the purpose of performing the agreed service. The owner is responsible for providing complete and accurate instructions regarding access procedures, alarm systems, gates, doors, fences, other animals, occupants, and any other relevant information. Superdogs Lugano will exercise reasonable care in safeguarding keys, access codes, and other access devices provided by the owner.To the fullest extent permitted by law, Superdogs Lugano shall not be liable for events arising from defective locks, defective gates, alarm systems, unauthorized access by third parties, incomplete or inaccurate instructions provided by the owner, or any other circumstances beyond the reasonable control of Superdogs Lugano.In the event of the accidental loss of keys, access cards, remote controls or other access devices, the liability of Superdogs Lugano shall be limited to the reasonable replacement of the lost key or device where possible. Superdogs Lugano shall not be responsible for the costs of replacing locks, cylinders, doors, security systems, alarm systems or any structural modifications to the property unless such liability is required by applicable law.
8. Hiking Activities and Outdoor Excursions
Hiking activities and outdoor excursions involve greater risks than urban walks. The owner acknowledges and accepts that such risks may include, but are not limited to, uneven terrain, falls, slips, sprains, cuts, thorns, ticks, insects, ingestion of plants or substances, contact with wildlife, sudden weather changes, heat, cold, dehydration, fatigue, heatstroke, escape, or temporary loss of the dog. Superdogs Lugano reserves the right to modify, shorten, postpone, or cancel any activity based on weather conditions, temperature, the dog's condition, trail safety, or any other relevant circumstances. The owner confirms that the dog is physically fit and suitable for participation in hiking and outdoor activities.
9. Transportation
For transportation services, the owner authorizes Superdogs Lugano to transport the dog using a suitable vehicle or any other means of transportation deemed appropriate. The dog may be transported using a crate, kennel, safety restraint, partition system, or any other safety equipment selected by Superdogs Lugano. The owner authorizes Superdogs Lugano to determine the route, schedule and any necessary stops considered appropriate for reasons including safety, traffic conditions, the welfare of the dog or operational requirements. The owner acknowledges that transportation involves inherent risks, including but not limited to traffic accidents, sudden braking, traffic delays, stress, nausea, vomiting, agitation, escape during loading or unloading, and other unforeseen events. Superdogs Lugano will take reasonable safety precautions but shall not be held responsible for external events, accidents caused by third parties, traffic conditions, road conditions, or unpredictable reactions of the dog, except where liability cannot legally be excluded.
10. Heat, Cold and Weather Conditions
Superdogs Lugano may modify, shorten, postpone, relocate, or cancel any service due to excessive heat, cold, thunderstorms, heavy rain, strong winds, ice, snow, or any other unsafe weather conditions. The owner acknowledges that dogs may be sensitive to heat, cold, and humidity, and that brachycephalic breeds, puppies, senior dogs, overweight dogs, or dogs with respiratory or cardiac conditions may be at increased risk of illness or heatstroke. Superdogs Lugano will take reasonable measures to prevent heatstroke, dehydration, or hypothermia; however, the owner accepts that such conditions may still occur despite preventative measures.
11. Food, Treats and Allergies
The owner must inform Superdogs Lugano of any allergies, intolerances, dietary restrictions, or digestive sensitivities. Superdogs Lugano may use treats, snacks, lick mats, food enrichment activities, or rewards during services unless otherwise instructed in writing by the owner. In the absence of written information regarding allergies or dietary restrictions, the owner authorizes the use of food items, snacks, and treats considered suitable for dogs. Superdogs Lugano shall not be held responsible for allergic reactions, vomiting, diarrhea, soft stools, digestive upset, or other food-related reactions where allergies, sensitivities, or restrictions were not clearly communicated in writing by the owner.
12. Equipment, Personal Belongings and Required Supplies
The owner is responsible for providing the dog with all necessary equipment suitable for the booked service. For home-based walks, the dog must be equipped with a suitable collar or harness and a secure leash in good condition. For daycare services, the owner must provide sufficient food for the dog's entire stay, together with a food bowl where required by Superdogs Lugano or where the dog requires specific feeding equipment. Should the owner fail to provide sufficient food or forget to provide food entirely, Superdogs Lugano may, at its sole discretion, use available food supplies or purchase food necessary to ensure the dog's welfare. Any costs incurred for the purchase of food shall be entirely borne by the owner. The owner is responsible for providing written notice of any allergies, food intolerances, dietary restrictions, or special nutritional requirements. In the absence of written dietary instructions, the owner authorizes Superdogs Lugano to provide any food, treats, or snacks considered appropriate for the dog. Superdogs Lugano shall not be responsible for temporary dietary changes, minor digestive upset, soft stools, diarrhea, vomiting, or any reactions resulting from information not disclosed by the owner or from the need to provide alternative food when the owner has failed to supply adequate food. For hiking activities, transportation services, and any other activity deemed appropriate by Superdogs Lugano, the dog must wear a suitable and secure harness. If equipment supplied by the owner is considered unsuitable or unsafe, Superdogs Lugano may refuse the service or, where available, use its own equipment. The owner remains responsible for the fit, maintenance, and safety of collars, harnesses, leashes, and any other equipment supplied. Superdogs Lugano shall not be responsible for the loss, damage, dirt, wear, breakage, or deterioration of collars, harnesses, leashes, blankets, toys, bowls, or other personal belongings provided by the owner. If the owner fails to provide required equipment or supplies, Superdogs Lugano reserves the right to modify, restrict, suspend, or refuse the service without obligation to provide a refund.
12A. Forgotten Personal Belongings
Superdogs Lugano shall not be responsible for personal items forgotten, misplaced, or left at its premises or within its vehicles beyond the period reasonably necessary for the provision of services.
13. Veterinary Emergencies
In the event of an accident, injury, illness, heatstroke, ingestion of potentially harmful substances, allergic reaction, bite, trauma, escape, or any other circumstance which, in the reasonable judgment of Superdogs Lugano, requires immediate veterinary attention, Superdogs Lugano will attempt to contact the owner and/or the emergency contact provided during registration. If the owner or emergency contact cannot be reached immediately, or if the time required to obtain authorization may compromise the health or safety of the dog, the owner expressly authorizes Superdogs Lugano to act in the best interests of the dog. In such circumstances, Superdogs Lugano may transport the dog to the nearest available and suitable veterinary clinic, veterinary hospital, or veterinary facility capable of providing the necessary treatment. The choice of veterinary facility shall be made solely at the discretion of Superdogs Lugano, taking into account urgency, availability, and the type of treatment required. The owner further authorizes Superdogs Lugano to follow the recommendations and instructions of the attending veterinarian whenever the owner cannot be contacted immediately. All costs relating to consultations, examinations, medication, treatments, hospitalization, surgery, transportation, emergency care, and any related expenses shall be borne entirely by the owner. The owner agrees to reimburse such costs in full within the payment terms communicated by Superdogs Lugano. Superdogs Lugano shall not be responsible for medical decisions made by veterinary professionals, treatment outcomes, complications, or consequences arising from pre-existing conditions or medical emergencies affecting the dog.
13A. Minor Injuries and Veterinary Assessment
The owner acknowledges that minor scratches, superficial abrasions, small cuts, insect bites, bruising, muscle soreness, temporary lameness, minor skin irritations, and other minor injuries may occur during normal canine activities, including daycare, walks, transportation, hiking activities, and interactions with other dogs. Superdogs Lugano will make reasonable efforts to identify and communicate injuries that come to its attention. However, the owner understands and accepts that not all injuries, symptoms, or physical conditions are immediately visible or reasonably detectable at the time they occur. Where Superdogs Lugano considers an injury or condition to be minor and non-urgent, notification may be provided at the time of collection or within a reasonable period thereafter. The owner further acknowledges that symptoms or injuries may become apparent only after the completion of a service and that the appearance of such symptoms does not necessarily indicate negligence or fault on the part of Superdogs Lugano. Superdogs Lugano shall not be responsible for minor injuries, delayed-onset symptoms, or conditions that were not reasonably identifiable during the provision of services, except where liability cannot legally be excluded. The owner remains responsible for monitoring their dog following each service and for seeking veterinary advice whenever deemed necessary.
14. Escape, Loss or Unpredictable Behaviour
Superdogs Lugano takes reasonable precautions to prevent escapes and loss of dogs. However, the owner acknowledges that dogs may react suddenly and unpredictably, including panic responses, escapes through doors or gates, slipping out of collars or harnesses, jumping fences, opening doors, chasing animals or vehicles, or other unexpected behaviors. The owner must disclose any known escape tendencies or recall difficulties prior to participation in services. Superdogs Lugano shall not be held responsible for escapes or loss resulting from unpredictable canine behavior, undisclosed information, unsafe equipment supplied by the owner, external events, or circumstances beyond the reasonable control of Superdogs Lugano, except where liability cannot legally be excluded.
15. Owner Responsibility
The owner remains legally and financially responsible for their dog at all times. The owner shall be responsible for any damage, injury, loss, expense, claim, or liability caused by the dog to persons, animals, property, premises, vehicles, equipment, or third parties. The owner agrees to indemnify and reimburse Superdogs Lugano for any costs, damages, veterinary expenses, cleaning costs, repairs, third-party claims, fines, or other consequences caused by their dog.
15A. Damage to Property, Equipment and Vehicles
The owner shall be responsible for any damage caused by their dog to facilities, fences, gates, doors, furniture, crates, kennels, leashes, harnesses, vehicles, equipment, toys, or any other property used by Superdogs Lugano. Normal wear and tear resulting from everyday activities with dogs is excluded. Where damage exceeds normal wear and tear or results from destructive, aggressive, or exceptional behavior by the dog, Superdogs Lugano reserves the right to seek full reimbursement for repair or replacement costs. The owner shall also remain responsible for any damage caused by their dog to people, other animals, or third-party property during participation in services provided by Superdogs Lugano.
15B. Owner's Insurance
The owner acknowledges that they are responsible for maintaining any liability insurance or other insurance coverage applicable to their dog. Superdogs Lugano does not replace, assume, or provide insurance coverage on behalf of the owner.
16. Limitation of Liability
Superdogs Lugano undertakes to provide services with reasonable care and diligence. The owner acknowledges that no service involving animals can be entirely free of risk. To the fullest extent permitted by law, Superdogs Lugano, its owners, employees, contractors, assistants, representatives, and partners shall not be liable for injury, illness, death, escape, loss, damage, stress, behavioral changes, digestive disturbances, accidents, delays, veterinary expenses, or other events arising from inherent risks, unpredictable canine behavior, the behavior of other animals, incomplete information provided by the owner, force majeure events, or circumstances beyond the reasonable control of Superdogs Lugano. Nothing in these Terms and Conditions shall exclude or limit liability where such liability cannot legally be excluded.The services provided by Superdogs Lugano constitute an obligation of means rather than an obligation of result. Superdogs Lugano undertakes to perform its services with the reasonable care, diligence and professional skill expected under the circumstances, without guaranteeing the achievement of any particular outcome.

17. Bookings, Payments and Cancellations
Bookings must be made in advance through the channels designated by Superdogs Lugano. Payment must be made in accordance with the payment terms communicated by Superdogs Lugano. Cancellations must be communicated at least 24 hours prior to the scheduled service. In the event of late cancellation, failure to attend, or failure to present the dog for the booked service, Superdogs Lugano reserves the right to charge the full amount of the service. Additional charges may apply in the event of late collection of the dog.
17A. Price Changes
Superdogs Lugano reserves the right to modify prices, rates, surcharges, packages, promotions, payment terms, and commercial conditions at any time. Payment may be required either in advance or upon completion of the service, as determined by Superdogs Lugano. Updated prices shall be published on the official Superdogs Lugano website or communicated through official communication channels. Price changes shall not apply retroactively to services already confirmed and paid for, unless otherwise expressly stated. Booking or using services after revised pricing has taken effect shall constitute acceptance of the updated rates.
17B. Packages, Credits and Service Expiry
Superdogs Lugano may offer packages, prepaid credits, memberships, subscriptions, or promotional service bundles. Unless otherwise stated in writing by Superdogs Lugano, each package must be used within the validity period specified at the time of purchase. Once the validity period has expired, any unused services, credits, sessions, or daycare days shall be deemed forfeited and shall not give rise to refunds, extensions, replacements, cash conversions, or transfers to other clients. Packages, memberships, and credits are personal and non-transferable unless expressly authorized in writing by Superdogs Lugano. Failure to use services included within a package due to circumstances attributable to the owner shall not entitle the owner to any refund, compensation, or replacement. Superdogs Lugano reserves the right to modify, suspend, discontinue, or replace packages, memberships, promotional offers, or prepaid service programs at any time.
18. Late Collection, Failure to Collect and Abandonment
The owner is required to respect agreed drop-off and collection times. Superdogs Lugano grants a grace period of 15 minutes beyond the agreed collection time. After this grace period, a surcharge of CHF 10 shall apply for each additional 15-minute period or part thereof. Where the delay extends significantly beyond the agreed collection time, Superdogs Lugano reserves the right to charge an additional half-day or full-day daycare fee if continued care is required. The owner is responsible for notifying Superdogs Lugano as soon as they become aware of any delay. If the dog is not collected and the owner cannot be reached, Superdogs Lugano will attempt to contact the designated emergency contact. If neither the owner nor the emergency contact can be reached within 24 hours of the scheduled collection time, Superdogs Lugano reserves the right to involve the relevant authorities, veterinary services, licensed animal shelters, or any other competent animal welfare organization. All expenses incurred by Superdogs Lugano relating to care, maintenance, transportation, veterinary treatment, administration, or any other necessary action shall be borne entirely by the owner. The owner remains responsible for all costs incurred until the dog has been transferred to the relevant authority or organization.
19. Refusal or Termination of Services
Superdogs Lugano reserves the right to refuse, suspend, modify, or terminate any service in the event of:

• aggressive, reactive, or unmanageable behavior;

• illness, parasites, or inadequate hygiene;

• false, incomplete, misleading, or omitted information;

• non-payment;

• repeated lateness or cancellations;

• risk to the dog, other dogs, staff, or third parties;

• any situation considered unsafe or incompatible with the requested service.

Where Superdogs Lugano refuses, suspends, or terminates a service for any reason permitted under these Terms and Conditions, including but not limited to safety concerns, behavioural issues, incomplete information, health concerns, or incompatibility, the owner shall not be entitled to any refund, reimbursement, compensation, credit, or damages. Superdogs Lugano reserves the sole and absolute right to determine whether a dog is suitable for its services. The decision of Superdogs Lugano is final and cannot be challenged or disputed by the owner.
19A. Early Removal of the Dog
Where Superdogs Lugano determines that a dog is unsuitable to continue participating in a service due to behavioral, medical, safety, compatibility, or other relevant concerns, the owner may be contacted and required to collect the dog before the scheduled end of the service. If the owner is unable to arrange collection within a reasonable period of time, Superdogs Lugano may, at its sole discretion, arrange transportation of the dog to the owner's residence, an authorized contact, or another agreed location. All transportation costs, staff time, and any additional expenses incurred shall be borne entirely by the owner. Early removal or termination of a service shall not entitle the owner to any full or partial refund. The decision of Superdogs Lugano regarding a dog's suitability to continue participating in a service shall be final and not subject to operational dispute during the provision of services.
20. Photos and Videos
Superdogs Lugano frequently shares photos and videos of its activities on social media platforms, websites, promotional materials, and marketing content. By registering their dog, the owner acknowledges that the dog may appear in such content. If the owner does not wish their dog to appear in photographs or videos used by Superdogs Lugano, the owner must notify Superdogs Lugano in writing prior to the first booking. In the absence of such written notice, the owner authorizes, without compensation, the use of photographs and videos in which the dog appears for promotional, informational, advertising, marketing, and communication purposes relating to Superdogs Lugano.
21. Use of Safety Equipment
Superdogs Lugano reserves the right to use collars, harnesses, double safety systems, leashes, long lines, gates, partitions, kennels, crates, separate rooms, or any other equipment deemed necessary to ensure the safety of the dog, other dogs, staff members, and third parties.
22. Separation of Dogs
Superdogs Lugano reserves the right to separate one or more dogs temporarily or permanently during any activity for reasons including, but not limited to, safety, health, compatibility, age, size, energy level, emotional wellbeing, or any other reason deemed appropriate. Participation in group services does not guarantee continuous interaction with other dogs.
23. Females in Heat
Superdogs Lugano reserves the right to refuse or suspend participation of female dogs that are in heat or suspected of being in heat. Failure by the owner to disclose such condition may result in immediate termination of the service without entitlement to any refund.
24. Parasites, Ticks and Environmental Risks
The owner acknowledges and accepts that outdoor activities may expose the dog to ticks, fleas, insects, environmental allergens, plants, uneven terrain, wildlife, and other natural hazards. Superdogs Lugano cannot guarantee the complete absence of such risks and shall not be responsible for consequences resulting from reasonably unavoidable natural or environmental events. The owner remains responsible for maintaining appropriate parasite prevention treatments.
24A. Off-Leash Activities
Where Superdogs Lugano determines that a dog may safely participate in off-leash activities, or where the owner has expressly authorized such participation, Superdogs Lugano may make such decisions based on its professional judgment. Superdogs Lugano reserves the right to keep the dog on leash at all times if deemed appropriate. The owner understands and accepts that off-leash activities involve additional risks, including but not limited to escape, chasing wildlife, temporary loss, accidents, injuries, interactions with other animals, damage to third parties, and other unforeseen events. By accepting these Terms and Conditions, the owner acknowledges such risks and authorizes Superdogs Lugano to conduct off-leash activities when considered appropriate. To the fullest extent permitted by law, Superdogs Lugano shall not be liable for events, injuries, damages, losses, or other consequences arising from the natural and unpredictable risks associated with off-leash activities, except where liability cannot legally be excluded.
25. Administration of Medication
Superdogs Lugano may administer medication only on the basis of written instructions provided by the owner. The owner is solely responsible for the accuracy of all instructions regarding dosage, administration times, treatment duration, storage requirements, and any relevant medical information. Superdogs Lugano shall not be responsible for consequences arising from incomplete, inaccurate, ambiguous, outdated, or omitted instructions provided by the owner.
26. Transportation Delays
Collection and delivery times are estimates only and may vary due to traffic, accidents, roadworks, weather conditions, veterinary emergencies, operational requirements, or other circumstances beyond the reasonable control of Superdogs Lugano. Superdogs Lugano shall not be liable for delays resulting from such circumstances.
26A. Transportation Pricing
Transportation fees quoted by Superdogs Lugano represent estimates based on the anticipated route, normal travel times, and standard operating conditions. The owner acknowledges and accepts that the actual cost of transportation services may vary depending on traffic conditions, accidents, roadworks, diversions, weather conditions, waiting times, delays, actual distance travelled, specific requirements of the dog, or other unforeseen circumstances. Superdogs Lugano reserves the right to adjust transportation fees based on the actual time spent, distance travelled, and operational conditions encountered. Where reasonably possible, any additional charges will be communicated in advance and shall remain the responsibility of the owner.
27. Force Majeure
Superdogs Lugano shall not be liable for delays, modifications, cancellations, interruptions, or failures in the provision of services arising from circumstances beyond its reasonable control, including but not limited to extreme weather events, natural disasters, fires, floods, epidemics, pandemics, strikes, technical failures, power outages, road closures, government restrictions, acts of authorities, or any other unforeseen event.
28. CCTV and Video Surveillance
Superdogs Lugano reserves the right to use CCTV systems and video surveillance equipment within operational areas for purposes including safety, animal welfare, incident documentation, dispute prevention, security, and protection of facilities.
29. Modifications to Services
Superdogs Lugano reserves the right to modify, suspend, relocate, postpone, shorten, or discontinue any service, activity, route, excursion, or operational procedure where considered necessary for safety reasons, animal welfare, operational requirements, weather conditions, or any other reasonable circumstance.
29A. Employees, Contractors and Authorized Representatives
Superdogs Lugano reserves the right to engage employees, contractors, dog walkers, pet sitters, transportation providers, assistants, or other qualified representatives in the performance of all or part of the services offered. The owner expressly authorizes such persons to care for, handle, transport, supervise, and manage the dog in connection with services provided on behalf of Superdogs Lugano. All employees, contractors, and authorized representatives shall operate in accordance with the standards, procedures, and instructions established by Superdogs Lugano. References to "Superdogs Lugano" throughout these Terms and Conditions shall, where applicable, include such employees, contractors, representatives, and authorized persons acting on behalf of Superdogs Lugano.
29B. Incidents, Injuries and Communications
Superdogs Lugano will make reasonable efforts to monitor the wellbeing of dogs during the provision of services and to inform owners of any significant incidents, injuries, illnesses, or relevant situations that come to its attention. The owner acknowledges that, as part of normal canine activities, minor scratches, superficial abrasions, dirt, wet fur, muddy paws, minor bumps, temporary fatigue, excitement, stress, or temporary behavioral changes may occur and may not necessarily require immediate notification. Superdogs Lugano reserves the right to determine, in its reasonable judgment, which situations require immediate communication and which may be communicated upon collection of the dog or at a later time. In the event of a significant injury, emergency, sudden illness, or any circumstance affecting the health or safety of the dog, Superdogs Lugano will make reasonable efforts to contact the owner or emergency contact promptly. The owner acknowledges that minor incidents and natural consequences of canine activities do not necessarily constitute negligence or liability on the part of Superdogs Lugano.
29C. Non-Visible Injuries and Delayed Symptoms
The owner acknowledges and accepts that during daycare activities, walks, transportation, hikes, group play, and normal interactions between dogs, minor impacts, scratches, abrasions, muscle strain, insect bites, contact with surfaces, or other events may occur that are not immediately visible or identifiable. The owner further understands that certain symptoms, injuries, or conditions may become apparent only hours or days after the activity has taken place, including but not limited to lameness, skin irritation, muscle soreness, swelling, behavioral changes, digestive upset, or other physical reactions. While Superdogs Lugano undertakes to monitor dogs during services, it cannot guarantee continuous individual observation of every dog at all times, nor immediate identification of every possible injury, symptom, or physical change. To the fullest extent permitted by law, Superdogs Lugano shall not be liable for injuries, conditions, or symptoms that were not reasonably detectable during the service or that manifest after the completion of the service, except where liability cannot legally be excluded. The owner agrees to inspect their dog following each service and to report any concerns promptly.
29D. Reporting of Injuries and Veterinary Consultation
The owner agrees to inspect their dog promptly following the completion of each service. If the owner believes that the dog has sustained any injury, illness, or condition that may be related to a service provided by Superdogs Lugano, the owner must notify Superdogs Lugano in writing as soon as reasonably possible and, in any event, within 12 hours after the end of the service. Where the owner intends to seek veterinary examination or treatment for any condition that may be alleged to have arisen during the provision of services, the owner agrees to contact Superdogs Lugano before arranging such veterinary consultation whenever reasonably possible, except in the case of a genuine emergency requiring immediate treatment. Failure to notify Superdogs Lugano within the above time period, or failure to provide Superdogs Lugano with the opportunity to review the circumstances before veterinary treatment is obtained (except in emergencies), shall constitute acceptance that the condition cannot reasonably be verified as having occurred during the provision of services. In such circumstances, Superdogs Lugano shall not be responsible for any veterinary costs, claims, damages, or alleged liability arising from the reported condition, except where liability cannot legally be excluded.
30. Amicable Resolution of Disputes
Before commencing legal proceedings, the parties agree to attempt to resolve any dispute amicably through written communication and good-faith discussions.
31. Personal Data
Information provided by the owner may be used for customer management, bookings, safety, communication, emergency contact purposes, invoicing, administration, and service organization. Superdogs Lugano undertakes to handle personal information with reasonable confidentiality and shall not disclose such information to unnecessary third parties except where required for emergency situations, veterinary treatment, legal obligations, or service provision.
31A. Marketing Communications
Superdogs Lugano may use the contact information provided by the owner, including email addresses and telephone numbers, to send service updates, newsletters, special offers, promotions, events and other informational or promotional communications, where permitted by applicable law. The owner may object to receiving such communications at any time or withdraw consent where required by law by contacting Superdogs Lugano or using any unsubscribe method made available. Superdogs Lugano will not sell or disclose personal contact information to unrelated third parties for marketing purposes.
32. Amendments to Terms and Conditions
Superdogs Lugano reserves the right to modify, update, replace, or amend these Terms and Conditions at any time. The most current version of the Terms and Conditions shall always be available on the official Superdogs Lugano website. It is the responsibility of the owner to review the Terms and Conditions periodically. Continued use of Superdogs Lugano services following the publication of amendments shall constitute acceptance of the updated version.
33. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Switzerland. Any dispute arising from or relating to these Terms and Conditions or the services provided by Superdogs Lugano shall be subject to the exclusive jurisdiction of the courts of Lugano, Switzerland, except where mandatory provisions of law provide otherwise.
34. Acceptance
By registering a dog, booking a service, purchasing a package, submitting a registration form, or using any service provided by Superdogs Lugano, the owner confirms that they have read, understood, and accepted these Terms and Conditions in their entirety. The owner further acknowledges that use of any Superdogs Lugano service constitutes full acceptance of the most current version of these Terms and Conditions as published on the official Superdogs Lugano website.